Service Status
All Systems Operational
Customer Portals, Tools & Contact Operational
Customer Portal   Operational
Elite's Website   Operational
Ethernet Graphing & Monitoring Portal   ? Operational
Telephone Switchboard   Operational
Ethernet Services Operational
Carrier Interconnects   ? Operational
Broadband Services Operational
WBC ADSL/FTTC Services   Operational
Telehouse North, London Operational
Core Routing   Operational
Ethernet Switching   Operational
Colocation Services   Operational
DNS Services   Operational
Hosting Services   Operational
Telcity HEX, London Operational
Core Routing   Operational
Ethernet Switching   Operational
DNS Services   Operational
Telehouse Metro, London Operational
Core Routing   Operational
Ethernet Switching   Operational
Colocation Services   Operational
Hosting Services   Operational
Backup Services   Operational
Volta GSS, London Operational
Core Routing   Operational
Ethernet Switching   Operational
Colocation Services   Operational
Hosting Services   Operational
Internet House, Portsmouth Operational
Ethernet Switching   Operational
Colocation Services   Operational
DNS Services   Operational
Hosting Services   Operational
Email Services   Operational
Backup Services   Operational
SIP Services Operational
SIP Services   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 25, 2017

No incidents reported today.

Nov 24, 2017

No incidents reported.

Nov 23, 2017

No incidents reported.

Nov 22, 2017
Completed - The scheduled maintenance has been completed.
Nov 22, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 23:00 GMT
Scheduled - In order to deliver continued performance and stability, we will be performing a series of essential upgrades to our broadband network. Customers may experience a brief loss of service of up to 20 minutes during this maintenance window.
Nov 7, 11:04 GMT
Nov 21, 2017
Completed - The scheduled maintenance has been completed.
Nov 21, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 23:00 GMT
Scheduled - In order to deliver continued performance and stability, we will be performing a series of essential upgrades to our broadband network. Whilst no service disruption is anticipated, broadband services should be considered at risk during this maintenance period.
Nov 7, 11:21 GMT
Nov 19, 2017

No incidents reported.

Nov 18, 2017
Resolved - This incident has been resolved.
Nov 18, 18:46 GMT
Monitoring - The failed card has been replaced and affected circuits are now back online. We will continue to monitor over the next hour before closing this incident.
Nov 18, 15:00 GMT
Update - The Vodafone engineer is expected on site at 13:40 to replace the faulty card. More updates to follow.
Sincere apologies for any inconvenience this issue maybe causing.
Nov 18, 13:03 GMT
Update - Vodafone have identified a potential card issue in their London Croft Street facility and are arranging for engineers to visit site. More updates to follow.
Nov 18, 11:46 GMT
Identified - We have identified a issue with one of our Vodafone NNIs which is affecting connectivity on a handful of circuits. This has already been raised with Vodafone and we have requested for this to be investigated as a matter of urgency.
Nov 18, 09:42 GMT
Nov 17, 2017
Completed - The scheduled maintenance has been completed.
Nov 17, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 23:00 GMT
Scheduled - In order to deliver continued performance and stability, we will be performing a series of essential upgrades to our broadband network. During the maintenance window, we anticipate multiple brief interruptions for services terminating within the London area.
Nov 7, 12:35 GMT
Nov 16, 2017
Resolved - We have seen no further drops since service was restored. We are still liaising with Vodafone to ascertain the RFO and this will be available once we have it. We would once again like to apologise for the inconvenience this has caused affected clients.
Nov 16, 21:02 GMT
Monitoring - We are now starting to see affected circuits recover and are continuing to closely monitor these whilst awaiting communication from Vodafone on actions taken to restore service.
Nov 16, 14:54 GMT
Investigating - We have received limited communication from Vodafone regarding this incident and as such have requested that it is escalated further. Elite engineers are working with Vodafone to resolve this as quickly as possible and further information will follow as soon as it becomes available.
Nov 16, 12:54 GMT
Identified - We have identified a issue with one of our Vodafone NNIs which is affecting connectivity on a handful of circuits. This has already been raised with Vodafone and we have requested for this to be investigated as a matter of urgency.

The level of service that has been received from Vodafone is not acceptable we have already raised this as a formal complaint.

We would like to apologise for any inconvenience this may have caused however please be assured we are doing everything possible to restore service ASAP.
Nov 16, 09:13 GMT
Completed - The scheduled maintenance has been completed.
Nov 16, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 23:00 GMT
Scheduled - In order to deliver continued performance and stability, we will be performing a series of essential upgrades to our broadband network. During the maintenance window, we anticipate multiple brief interruptions for services terminating within the London area.
Nov 7, 12:31 GMT
Nov 15, 2017
Resolved - All services have been confirmed as restored. We can confirm that this issue has now been resolved. Please accept our apologies for any inconvenience caused.
Nov 15, 10:08 GMT
Monitoring - The affected circuits were restored early this morning and we are presently monitoring.
Nov 15, 08:51 GMT
Identified - Vodafone engineers have identified an issue with an ADVA termination unit, engineers will be arriving on site soon to carry out a replacement of the unit.

We apologise for the inconvenience, updates are to follow.
Nov 15, 02:18 GMT
Investigating - Our monitoring has detected a loss of service for circuits delivered by a Vodafone NNI, engineers are investigating.

We apologise for the inconvenience and are working to restore connectivity as soon as possible.
Nov 14, 21:16 GMT
Nov 14, 2017
Completed - The scheduled maintenance has been completed.
Nov 14, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 23:00 GMT
Scheduled - In order to deliver continued performance and stability, we will be performing a series of essential upgrades to our broadband network. Whilst no service disruption is anticipated, broadband services should be considered at risk during this maintenance period.
Nov 7, 10:54 GMT
Nov 12, 2017

No incidents reported.

Nov 11, 2017

No incidents reported.