Service Status
All Systems Operational
Customer Portals, Tools & Contact Operational
Customer Portal   Operational
Elite's Website   Operational
Ethernet Graphing & Monitoring Portal   ? Operational
Telephone Switchboard   Operational
Ethernet Services Operational
Carrier Interconnects   ? Operational
Broadband Services Operational
WBC ADSL/FTTC Services   Operational
Telehouse North, London Operational
Core Routing   Operational
Ethernet Switching   Operational
Colocation Services   Operational
DNS Services   Operational
Hosting Services   Operational
Telcity HEX, London Operational
Core Routing   Operational
Ethernet Switching   Operational
DNS Services   Operational
Telehouse Metro, London Operational
Core Routing   Operational
Ethernet Switching   Operational
Colocation Services   Operational
Hosting Services   Operational
Backup Services   Operational
Volta GSS, London Operational
Core Routing   Operational
Ethernet Switching   Operational
Colocation Services   Operational
Hosting Services   Operational
Internet House, Portsmouth Operational
Ethernet Switching   Operational
Colocation Services   Operational
DNS Services   Operational
Hosting Services   Operational
Email Services   Operational
Backup Services   Operational
SIP Services Operational
SIP Services   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing planned network maintenance on the Manchester Broadband Platform to allow for increased capacity.

The maintenance will take place in 2 phases on Monday 26th (2300 - 0600) and Tuesday 27th February (2300 - 0600)

This means that broadband services in the 0161 area will be at risk of extended outages for the duration of the maintenance window.
Posted on Feb 16, 11:38 GMT
We will be performing planned network maintenance on the Manchester Broadband Platform to allow for increased capacity.

The maintenance will take place in 2 phases on Monday 26th (2300 - 0600) and Tuesday 27th February (2300 - 0600)

This means that broadband services in the 0161 area will be at risk of extended outages for the duration of the maintenance window.
Posted on Feb 16, 11:40 GMT
Past Incidents
Feb 23, 2018
Completed - The scheduled maintenance has been completed.
Feb 23, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 02:00 GMT
Scheduled - We will be performing software upgrades on the interconnects into the London Broadband Platform

Customers will experience multiple brief disconnections throughout the maintenance window but will be able to reconnect immediately.

All London services should be considered at risk for the duration of the maintenance window.
Feb 16, 16:24 GMT
Completed - The scheduled maintenance has been completed.
Feb 23, 00:31 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 20:30 GMT
Scheduled - We will be performing routine maintenance on the API platform within our Customer Portal.

For the duration of these works, customers will be unable to run Broadband Ordering; Broadband availability; and Broadband Diagnostics through our portal.

If you encounter any issues with your Broadband during this time please raise a fault by phone using the normal out of hours process on 023 9279 7676

Apologies for any inconvenience that this maintenance may cause
Feb 21, 12:25 GMT
Feb 21, 2018

No incidents reported.

Feb 20, 2018
Completed - The scheduled maintenance has been completed.
Feb 20, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 23:00 GMT
Scheduled - We will be performing planned network maintenance on the Broadband Platform to upgrade equipment

Customers will experience multiple brief disconnections throughout the maintenance window but will be able to reconnect immediately.

All services should be considered at risk for the duration of the maintenance window.
Feb 16, 16:21 GMT
Feb 18, 2018

No incidents reported.

Feb 17, 2018

No incidents reported.

Feb 16, 2018

No incidents reported.

Feb 15, 2018

No incidents reported.

Feb 14, 2018

No incidents reported.

Feb 13, 2018

No incidents reported.

Feb 12, 2018

No incidents reported.

Feb 11, 2018

No incidents reported.

Feb 10, 2018

No incidents reported.

Feb 9, 2018

No incidents reported.